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Insights, guides, and stories about processes, documentation, and the future of work.
A blanket process across the entire company forces a square peg into a round hole. The Nonnegotiable and Split method gives you a cleaner way to design.
Most SOPs tell the team what to make but leave out the actual measurements. The P.A.C.T. framework forces specificity into every step.
New SOPs follow a predictable death cycle: great in month one, ignored by month three. Friction pruning is the only fix that sticks.
Notion is incredible for personal notes. Using it as the operating engine for a scaling business is a guaranteed mess. Here is why and when to switch.
A practical, BS-free guide to writing, mapping, and implementing standard operating procedures your team will actually use.
The biggest lie in operations is that the job ends when the document is published. That is exactly when the real work begins.
Before you draw a flowchart, validate whether the process should even exist. The 50x test kills red tape before it starts.
A procedure that relies on self-policing will decay. You need external confirmation built into the design.
Tribal knowledge is the silent killer of operational scale. Stop treating tenured employees like human encyclopedias.
We sell workflow software. Here is why you should still start every new process on a messy physical whiteboard.
