ITIL Change Management

Unmanaged change is one of the biggest causes of avoidable outages. This ITIL Change Management SOP gives you a controlled path for every modification to a live environment — from a formal Request for Change through risk assessment, Change Advisory Board (CAB) approval, deployment, and a post-implementation review — so changes ship predictably instead of breaking production.

The workflow encodes the control logic that keeps change safe: pre-approved "standard" changes take a fast lane, while normal and emergency changes are routed through risk assessment and CAB sign-off. A rollback branch catches failed deployments, and the closing review gate sends any change that introduced new incidents straight into your incident process.

Import this template into Essoflo to adapt the change types and risk thresholds to your organisation, wire in your ITSM platform and CMDB, and assign the Change Requester, Change Manager, CAB, and Release Management roles to your team.